Frequently Asked Questions

For Renters

• Customer will have to come into the office and apply for service. To initiate service same day you must appear in office before 2:30pm.
• Applications for service can be obtained at City Hall, or by clicking here.
• Customer must provide application, mailing and service address, date of birth, driver's license or other form of identification, social security number and phone number.
• Customer must provide a copy of executed lease.
• Customer must pay deposit and service initiation fee to start service. (See Schedule of Fees (PDF) for Rate Information)

For Owners

• Customer can apply in person, or email executed offer to purchase or executed closing papers to conoverwater@hpeprint.com Please contact our office 10 minutes after submission to confirm receipt of your application.
• Applications for service can be obtained at City Hall, or by visiting our Forms.
• Customer must provide application, mailing and service address, date of birth, driver's license or other form of identification, social security number, and phone number.
• Customer must provide a copy of the executed offer to purchase or executed closing disclosure.
• Customer must pay deposit and service initiation fee to start service.  (See Schedule of Fees (PDF) for Rate Information)

For Businesses/Builders

• Before applying for service, please check with planning and zoning department first. 
• Customer must provide application, mailing and service address,  driver's license or other photo identification with signature, Tax ID#, date of birth, phone numbers.
• Applications for service can be obtained at City Hall, or by visiting our Forms.
• Customer must provide a copy of the executed offer to purchase, or executed closing disclosure, if renting please provide copy of executed lease. 
• Customer must pay deposit along with service initiation fee to start service. (See Schedule of Fees (PDF) for Rate Information)

Please visit our page Pay Your Water Bill

• Due - 10th of each month
• Past Due - After the 26th of each month
• Cut-Off - On the 27th of each month or next working day (cut-off date does not apply to returned checks)

In early 2000, the City of Conover installed an automated system for reading water meters. This new technology utilizes radio-based remote reading devices to read meters electronically. System meters are read by a mobile transceiver located in a vehicle as it passes by the electronic registers and meter interface transmitters located at each service connection. With this system, meter readers do not have to get out of the truck and physically remove the meter lid and read the meter. If meters are covered by cars, snow etc. they can still be read on the initial trip. Once the readings are collected, the information is transferred into the utility billing system electronically.

This system will improve the city's efficiency and productivity. Staffing decreased from two people, 12 days per month, to one person, 3 days per month, reducing demands on personnel and transportation costs. Automated reading accuracy will reduce rechecks/rereads by approximately 90% thus improving customer service performance and overall productivity. Such a system enables the City to add utility customers with very little impact on the meter reading activity as the utility system continues to grow. The cost of the automated reading system was approximately $807,000 which realizes a 9 year payback of capital costs as the average monthly reading cost has dropped from.76 to.15 per meter.

This improvement is an excellent example of how technology is being utilized to reduce demands on funding and personnel while improving the City's ability to provide a high level of service to its customers.

Water is chlorinated - this process kills any bacteria that may be present. Water is fluoridated - this process adds the compound fluoride, which assists in reducing tooth decay.

Water provided by the City is considered soft water (free of mineral content).

Please see the schedule of fees (PDF) for current rates.

The City of Conover purchases water from the City of Hickory, which treats surface water from Lake Hickory on the Catawba River. Conover owns 3 million gallons per day capacity and currently uses approximately 1.6 million gallons per day, serving some 4,600 customers. The City owns, operates and maintains its own distribution system that consists of approximately 105 miles of lines and two 1 million-gallon water storage tanks.